Terms & Conditions




“Agreement” means these terms and conditions together with the Privacy Policy published below in this document.

“Platform” means the FTFT UK mobile and web applications, and all communication made to and from FTFT UK customer service representatives, including but not limited to communication via phone call, email, SMS, WhatsApp and push notification.

“We”, “Us”, “Our” refers to “FTFT UK”

“You” or “Your” refers to the User.

“User” means e-money account customers who use the Platform.

“Banking Partner” means a regulated e-money issuer. In this case, We will be referring to PayrNet Limited, as per our agreement and the associated Terms and Conditions as seen below this document.

1. Information on FTFT UK and the Agreement

1.1 We are FTFT UK LIMITED, a wholly owned subsidiary of Future Fintech Group Incorporated (NASDAQ: FTFT), registered office address at Devonshire House, 1 Mayfair Place, London, United Kingdom W1J 8AJ, company number 13543436.

1.2 This Agreement sets out the terms and conditions that apply to the provision of FTFT UK’s services, in particular the delivery of a UK e-money account for Your use (the “Services”). It forms an Agreement between You and Us governing the possession and use of the UK e-money account provided to You by FTFT UK. By using the Services, You agree to the terms and conditions of this Agreement.

1.3 We are acting as an EMD Agent to PayerNet Limited, of which holds the status of EMI. Please read this agreement in conjunction with PayrNet Limited’s Terms and Conditions, as published below this document.

1.4 This Agreement should be read in conjunction with FTFT UK’s Privacy Policy which sets out further terms and conditions in relation to the provision of the Services. Find Our Privacy Policy published below in this document.

1.5 We reserve the right to refuse Your application for an e-money account at our sole discretion including if We suspect that You are involved in or are intending to use the e-money account to be involved in, money laundering, terrorist financing, fraud or other illegal activity. We will inform You if Your application is refused, but We are not obligated to disclose the reasons for the refusal.

2. Registration

2.1 To apply for Our Services, You must register Your details on Our Platform. You will be required to provide Us with information such as Your full name, email address, date of birth and mobile phone number.

2.2 When You register, You will be asked to create a secure password. You are solely responsible for maintaining the confidentiality of Your FTFT UK account login and password, and You accept responsibility for all activity that occurs under Your FTFT UK account. If You believe that Your account is no longer secure, then You must immediately notify Us and our designated Data Protection Officer at: dpo@uk.ftft.com.

2.3 You agree that You will not: (i) create an account for anyone but Yourself; (ii) create an account with the intent of impersonating another individual; or (iii) create an account that is subject to any third-party rights without appropriate authorisation. We reserve the right to refuse the registration of an account or to cancel an account at any time.

3. Eligibility

3.1 Your application for an e-money account will only be approved if We deem that You are eligible to access Our Services. This means that You must provide us with all requested information to assess your eligibility. We reserve the right to refuse Your application for such a for any reason.

3.2 Before We provide You with a e-money account, We will require documentary proof of identification in the form of a valid and current ID card, driver’s licence, or passport to verify Your identity. We may also carry out electronic checks on You, where Your personal information may be disclosed to credit reference agencies and fraud prevention agencies. These agencies may keep a record of the information and a footprint may be left on Your credit file, although the footprint will denote that the search was not a credit check and was not carried out in support of a credit application. It is an identity check only and will therefore have no adverse effect on Your credit rating. Your application to FTFT UK for an e-money account will indicate Your consent to these checks.

4. Use of the Services

4.1 Subject to Your compliance with this Agreement, FTFT UK grants You, solely for Your personal use, a limited, non-exclusive, non-assignable, non-transferable, non- sublicensable, and revocable licence to access and use the Services via the Platform

for lawful purposes. You shall not sell, license, rent, or otherwise use, exploit, or make available any Services content, in whole or in part, for commercial (whether for or not for profit) use or in any way that infringes any third-party rights.

4.2 We will use the personal information that You provide to grant You the Services and where you have provided applicable consent, for marketing purposes. If You no longer wish to receive marketing materials from Us, You can let Us know by updating Your account preferences.

4.3 You agree that FTFT UK may use Your feedback, suggestions, or ideas (“Feedback”) in any way, including in future modifications of the Services, other products or services, advertising or marketing materials. You grant to FTFT UK a perpetual, worldwide, fully transferable, sublicensable, irrevocable, fully paid-up, royalty-free licence to use the Feedback You provide to Us in any way. Your Feedback will never be published in an identifiable format. We will only share Your feedback with Our Banking Partners in an aggregated format where no individual is identifiable and use it in a way that is fully compliant with the GDPR and all relevant data protection laws and policies as they may apply.

5. Fees and charges

The fees and charges form an integral part of the Agreement. These are set out below in this document in the Fees Table section.

6. Use of the e-money account

6.1 You remain responsible for any fees, transactions, use or misuse of any e-money account provided to You as part of the Services.

6.2 The e-money account may only be used by You as the applicant. E-money accounts issued are non-transferable. You are not permitted to allow any other person to use Your e-current account.

6.3 We are entitled to assume that a transfer of funds from Your e-money account has been authorised by You.

7. Restrictions on the use of the e-money account

7.1 You will not use the e-money account provided to You on account of this Agreement for any illegal purposes.

8. Managing the e-money account (monthly statements)

8.1 We will notify You via email of Your e-money statement on a monthly basis.

8.2 You will need access to the internet to manage Your e-money account. You may check the balance of Your e-money account on Our Platform.

9. Card Linked Offers

A card linked offer is an offer you initiate when you register your e-money account payment card with Us and then make a purchase from a participating merchant whereby you will then receive a cash back amount in relation to such purchase. You accept that We may share your registered e-money account payment card number with participating merchants solely for the purposes of providing you with a card linked offer.

10. Term

This Agreement is indefinite and will continue until termination of the Agreement, pursuant to clause 11

11. Termination

11.1 This Agreement can be terminated by You by giving prior written notice via the Platform or an email to contact@uk.ftft.com.

11.2 This Agreement can be terminated with immediate effect by Us where:

11.2.1 You breach an important part of this Agreement, or repeatedly breach this Agreement and fail to resolve the matter with 10 days;

11.2.2 You use Your e-money account in a manner in which We reasonably believe is fraudulent or unlawful;

11.2.3 You fail to pay fees or charges that You have incurred.

11.3 This Agreement can be terminated by Us for no or any reason, by giving prior written notice. Your funds will be returned to You via bank transfer

11.4 Upon termination of these Terms, You will no longer be authorised to access Your account and Your funds will be returned back to You via bank transfer

12. Intellectual property

The Services and Platform and intellectual property rights in the Services and Platform are owned (or licensed) and operated by FTFT UK. All visual interfaces, graphics, design, photos, compilation, information, data, computer code (including source code or object code), products, software, services, and all other elements of the Services (“Materials”) provided by FTFT UK are protected by intellectual property and other laws.

All Materials included in the Services and Platform are the property of FTFT UK or its third-party licensors. FTFT UK and Our third-party licensors reserve all rights in any intellectual property in the Materials.

13. Confidentiality

You are responsible for keeping Your e-current account details safe. You must take all reasonable steps to avoid the loss, theft, or misuses of the e-current account details. Failure to comply with this may be treated as gross negligence and may affect Your ability to claim any losses.

14. Limitation of liability

14.1 We accept no responsibility for any loss that arises in connection with the theft of Your account details or password by any unauthorised third parties, unless such losses arise after You have notified Us that Your account has been compromised.

14.2 We shall not be liable to You for any losses You suffer or costs You incur as a result of:

14.2.1 You being unable to access or use the Services;

14.2.2 any device including any hardware or software You use to access the Services being damaged, corrupted or failing to work;

14.2.3 the Services containing errors, defects, or not meeting Your requirements;

14.2.4 You not receiving notifications from Us or Our Banking Partners in a timely manner; or

14.2.5 You granting third-party access to the Services.

14.3 We will not be liable for any fault or failure relating to the use of the e-current account provided by FTFT UK that is a result of abnormal and unforeseeable circumstances beyond Our control which would have been unavoidable despite all Our efforts to the contrary, including but not limited to, a fault in or failure of data processing systems; nor any loss of profits, loss of business, or any indirect, consequential, special or punitive losses arising from Your use or Your inability to use the e-current account. In any case, Our liability shall be limited to £100 GBP.

14.4 We are not a registered e-current account provider. Such services shall be subject to Our Banking Partners.

15. Notifications and marketing communications

If We need to contact You or send You a notification under this Agreement, We will do so by sending an email to the email address or phone number which You provided Us when You registered with Us. For further information, see our Privacy Policy.

16. Data protection

We collect certain information about the Users of Our Services in order to operate Our Services. FTFT UK are Data Controllers of Your personal data and will manage and protect Your personal data in accordance with our Privacy Policy.

17. Miscellaneous

17.1 Changes to this Agreement will be publicised on Our Platform. 17.2 Notices must be in writing via email.

17.3 This document, along with the Privacy Policy incorporated into this Agreement, shall constitute the entire agreement.

17.4 This Agreement shall be governed by the law of England and Wales. All disputes arising out of or relating to this Agreement shall be subject to the jurisdiction of the courts of England and Wales.

17.5 We may assign the benefit and burden of this Agreement to another entity at any time. You will be deemed to accept the assignment if You do not respond, and You continue to use Your e-current account. If You do not accept the assignment, then You may end this Agreement in accordance with clause 11. You may not assign the benefit or burden of this Agreement to any third party at any time.

17.6 If any term or provision in this Agreement shall be held to be illegal or unenforceable, in whole or in part, under any enactment or rule of law, such term or provision or part shall to that extent be deemed not to form part of this Agreement but the validity and enforceability of the remainder of this Agreement shall not be affected.

18. Complaints and Contacting Us

18.1 If you wish to contact us for any reason, including because you have any complaints, you can contact us by emailing us at contact@uk.ftft.com. We can also be contacted in-app via our help function.

18.2 If we have to contact you or give you notice in writing, we will do so by email, through the site or App or through an instant messaging service using details you provide to us. We may also contact you by telephone or SMS.

18.3 It is your responsibility to ensure the contact information we have for you is up to date. You are required to notify us promptly if there is a change to: your name; your address; your Personal Accounts; your mobile number and/or your status as a UK

resident. Following any of these changes It might be necessary for us to ask you for, and for you to provide, more information as part of this process.

18.4 We may record and monitor telephone conversations that we have with you. We will store recordings in accordance with applicable law, and / or for as long as we consider necessary to be able to provide the Services to you.



19. Security incidents

19.1 If we become aware or suspect that you are affected by fraud or an operational security incident, some, or all of the functionality of your account may be limited until such time that the suspected incident is resolved.

19.2 If you believe that your account has been compromised or do not recognise activity on your account, contact us via the means in clause 18.





This Agreement: This Agreement is with PayrNet Limited, a company incorporated in England and Wales (company number: 09883437) with its head office at "PayrNet, WeWork, 3 Waterhouse Square, 138 Holborn, London, EC1N 2SW, UK" and registered office at "Kemp House, 152 City Road, London, United Kingdom, EC1V 2NX" (hereinafter referred to in this Agreement as “Payrnet”, “we” “us”). We are an Electronic Money Institution (“EMI”) and are authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (“EMR 2011”) (register reference 900594) for the issuing of electronic money.

Our relationship with FTFT UK LIMITED: As an EMI, we have appointed FTFT UK LIMITED (henceforth known as ‘FTFT UK’) as an EMD Agent. An EMD Agent means a person who provides payment services on behalf of an electronic money institution (as defined in the EMR 2011). As our EMD Agent, FTFT UK is authorised to provide associated payment services alongside our e-money account services.



1.1. Interpreting this Agreement. To easily understand the terms of this Agreement, please first refer to clause 3 which, amongst other things, sets out the meaning of capitalised terms used in this Agreement.

1.2. Why you should read it? Please read this Agreement carefully before you agree to it, as its terms apply to the services provided by us. The Agreement explains many of your responsibilities to us and our responsibilities to you, how and when this Agreement can be terminated and the extent of our liability to you. If there are any terms that you do not understand or do not wish to agree to, please contact us. You should only agree to the terms of this Agreement if you agree to be bound by this Agreement.


2.1.  Who we are. We are PayrNet Limited, an EMI as described above.​

2.2.  Communications between us are to be in English. This Agreement is concluded in

England and all communications between you and us shall be in English only.

2.3. How to contact us. All queries should be directed towards the FTFT UK. You can contact the FTFT UK using details set out in clause 18 of FTFT UK’s Terms and Conditions, as set out above, or clause 2 of the same, for contact details of FTFT UK’s Data Protection Officer.

2.4. How we may contact you. If we have to contact you we will do so as follows: in the first instance via FTFT UK except in urgent cases. If we have not been able to contact you through the FTFT UK or if the matter is urgent, we will contact you by writing to you at the

email address(es), you provided when agreeing to this Agreement or by using any other contact details you have provided to us or have used in communications with us or FTFT UK.

2.5. ‘Writing’ includes emails. When we use the words “writing” or “written” in this Agreement, this includes emails.

2.6. Some of the services we provide are subject to the Payment Services Regulations 2017. The Regulations regulate how payments must be transmitted and provide protection for the clients of authorised payment institutions and electronic money institutions.


3.1. The definitions set out in this clause apply in this Agreement as follows:

Agreement” means this agreement and the privacy policy.

Consumer“ means an individual who, in entering into this Agreement, is acting for a purpose other than a trade, business or profession.

Electronic Money” means electronically stored monetary value as represented by a claim against us.

Regulations” means the Payment Services Regulations 2017 (SI 2017 No. 752).

Safeguarded Account” means the bank account(s) belonging to us, which are separate to our own office bank accounts, into which we will receive money from you, or on your behalf, in return for the issuance of Electronic Money.

Services” means the e-money account services.

3.2. Clause headings shall not affect the interpretation of this Agreement and references

to clauses are to the clauses of this Agreement.

3.3. Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

3.4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.

3.5. A reference to a statute or statutory provision is a reference to it as amended, extended or reenacted from time to time and reference to a statute or statutory provision shall include all subordinate legislation made from time to time.


4.1. How can you agree to this Agreement? You can agree to this Agreement by checking the box online as seen during the registration process, confirming that you agree to the same, or by otherwise confirming your agreement to same or availing of the Services.

4.2. When will you become a client of ours? You will be bound by this Agreement once you have agreed to it as set out above and this Agreement shall remain in force until terminated in accordance with its terms.


5.1. As part of the Services, we shall issue you with Electronic Money upon receipt of money from you or a third party on your behalf, store your Electronic Money and redeem Electronic Money both on your express instruction and in accordance with this Agreement and the agreement of FTFT UK.

5.2. Our Services do not include the provision of advice. We do not offer advice under this Agreement on any matter including (without limit) the merits or otherwise of any currency transactions, on taxation, or markets.


6.1. Where we receive money from you or on your behalf, this money will be held by us in the relevant Safeguarded Account in exchange for the issuance by us to you of Electronic Money. Your funds will not be used by us for any other purpose and in the unlikely event that we become insolvent, your e-money is protected in an EEA-authorised credit institution or the Bank of England.

6.2. When we issue you with Electronic Money, us holding the funds corresponding to the Electronic Money is not the same as a Bank holding your money in that (i) we cannot and will not use the funds to invest or lend to other persons or entities; (ii) the Electronic Money will not accrue interest and (iii) the Electronic Money is not a deposit and is therefore not covered by the Financial Services Compensation Scheme but it is held by us and protected in the relevant Safeguarded Account.

6.3. You may hold Electronic Money and we may hold funds corresponding to your Electronic Money indefinitely. However, if we hold Electronic Money for you for more than two years without any activity on the account, we shall use reasonable endeavours to contact you to redeem the Electronic Money and return the corresponding funds to you. If we are unable to contact you, we may redeem the Electronic Money and send the corresponding funds, less any of our costs incurred, to the last known bank account we have on file for you.

6.4.  We accept no responsibility in the event that you send money to the incorrect account.

6.5.  We do not accept cash or cheques. We accept monies via a variety of methods of

electronic funds transfer to our bank account, the details of which we shall provide to you upon request.


7.1. Where we and another person (such as a payment services provider) are liable to you in respect of the same matter or item, you agree that our liability to you will not be increased by any limitation of liability you have agreed with that other person or because of your inability to recover from that other person beyond what our liability would have been had no such limitation been agreed and/or if that other person had paid his or its share.

7.2. Where any loss, liability, cost or expense (a “Loss”) is suffered by you for which we would otherwise be jointly and severally or jointly liable with any third party or third parties, the extent to which such Loss shall be recoverable by you from us (as opposed to any third parties) shall be limited so as to be in proportion to the aggregate of our contribution to the

overall fault for such Loss, as agreed between all of the relevant parties or, in the absence of agreement, as determined by a court of competent jurisdiction. For the purposes of assessing the contribution to the Loss in question of any third party for the purposes of this clause, no account shall be taken of any limit imposed or agreed on the amount of liability of such third party by any agreement (including any settlement agreement) made before or after such Loss occurred or was otherwise incurred.

7.3. Nothing in this Agreement limits or excludes our liability for death or personal injury caused by our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or to the extent that the liability may not be excluded or limited by any applicable law.


8.1. If you feel that we have not met your expectations in the delivery of our Services, in the first instance contact FTFT UK using the contact email address for complaints set out in clause 18 of FTFT UK’s Terms and Conditions above.

If FTFT UK does not deal with your complaint adequately, please contact us via email to  complaints@payr.net.

8.2. We have internal procedures for handling complaints fairly and promptly in accordance with the Financial Conduct Authority’s requirements. A copy of our complaints procedure is available upon request.

8.3. If you are an eligible complainant, you may be able to take your complaint to the Financial Ombudsman Service should you not be satisfied with our final response. Eligibility criteria and information on the procedures involved are available from http://www.financialombudsman.org.uk. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.


9.1. To comply with the requirements of the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, the Proceeds of Crime Act 2002 and EU Wire Transfer Regulations (Regulation (EU) 2015/847) and related regulations, it may be necessary to obtain from you, and retain, evidence of your personal identity in our records from time to time. If satisfactory evidence is not promptly provided to us we cannot accept your instructions.

9.2. We may keep records of the contents and results of any searches that we carry out on you in accordance with all current and applicable laws. You acknowledge that us carrying out an electronic verification check or, if required, a credit reference agency check will leave a soft footprint on your credit history.

9.3. We are obliged to report any reasonable suspicions about activities on the electronic accounts to the regulatory authorities. This may affect our relationship with you so far as confidentiality is concerned. If we are required under legislation (including the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and the Proceeds of Crime Act 2002) to refrain from communicating with you and/or proceeding with your instructions, we can accept no liability for the consequences of being prevented from doing so.

9.4. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found in our privacy policy.


10.1. When we may terminate or suspend this Agreement.

10.1.1. We can terminate this Agreement at any time:  If you breach this Agreement; and/or  if we suspect that you are using the Services for any illegal purposes.

10.1.2. We may suspend or terminate your access to the Services where we have reasonable grounds for concern relating to: (i) the security of your account(s), whether or not you have informed us of a security breach; and/or (ii) the suspected unauthorised or fraudulent use of your account(s).

10.1.3. If FTFT UK notifies us that its agreement with you has terminated we can terminate this agreement with immediate effect.

10.1.4. If you terminate your agreement with FTFT UK, or that agreement is terminated, we can terminate this Agreement with immediate effect.

10.1.5. If our agreement with FTFT UK terminates, we will give you not less than two (2) month’s written notice to terminate this Agreement.

10.1.6. We may terminate this Agreement at any time and for any reason by giving you not less than two (2) month’s written notice.

10.2. When you may terminate this Agreement. You can terminate this Agreement at any time and for any reason by cancelling your agreement with FTFT UK. We may contact you to confirm your request.

10.3. Effect of Termination. Upon the effective date of termination:

10.3.1.  you will no longer be able to avail yourself of the Services;

10.3.2.  we shall redeem any Electronic Money we hold for you and send the equivalent

funds to a bank account in your name, unless agreed by both parties, less any monies which are due and owing to us.

10.4. After termination, you may contact us using the contact details set out in clause 2.3 to redeem any Electronic Money you still hold with us.


11.1. We undertake that we shall not at any time, disclose to any person any of your confidential information, except in the following circumstances:

11.1.1. to our employees, officers, representatives or advisers who need to know such information for the purposes of exercising our rights or carrying out our obligations under or in connection with this Agreement. We shall ensure that our employees, officers, representatives or advisers to whom we disclose your confidential information comply with this clause; and

11.1.2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.


12.1. How we may use your personal information. We will only use your personal information as set out in our privacy policy which can be found https://railsbank.com/payrnet. (Payrnet is a wholly owned subsidiary of Railsbank Technology Limited).


13.1. Recording of telephone conversations. We may record telephone conversations with or without use of a warning tone and we may use these recordings as evidence for a particular purpose or in relation to disputes as well as for our ongoing quality control and training programme. We may also maintain a record of all emails sent by or to us. All those recordings and records will be maintained at our absolute discretion and are our property and can be used by us in the case of a dispute. We do not guarantee that we will maintain such recordings or records or be able to make them available to you. You consent to the use and admissibility of any such recording as evidence in any dispute or anticipated dispute between the parties which relates to the dealings between the parties.

13.2. Ensuring this Agreement is legally enforceable. For a contract to be legally enforceable, there needs to be an offer, acceptance and consideration. This Agreement constitutes our offer to make the Services available to you and you agreeing to this Agreement constitutes your acceptance of this offer. In order to ensure that this Agreement is legally binding, upon you becoming a client, you promise to pay us the sum of one-Pound sterling, upon demand from us, as consideration.

13.3. Even if we delay in enforcing under this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under this Agreement, or if we delay in taking steps against you in respect of your breach of this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.4. What if something unexpected happens? We shall have no liability to you under this Agreement or any Contract if we are prevented from or delayed in performing our obligations under this Agreement, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lockouts or other industrial disputes (whether involving us or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or our default of subcontractors, provided that you are notified of such an event and its expected duration.

13.5. If a court finds part of this Agreement illegal, the rest will continue in force. Each of the subclauses, clauses and paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining subclauses, clauses and paragraphs will remain in full force and effect.

13.6. We are not partners and neither of us may act as the other’s agent. Nothing in this Agreement is intended to or shall operate to create a partnership or joint venture between you and us, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

13.7. We can make amendments to this Agreement. We shall have the right to make such amendments to this Agreement, via FTFT UK, as are necessary to comply with any laws and regulations that are applicable to the performance of our obligations under this Agreement where such laws and regulations are implemented and/or amended after the date of this Agreement. Such amendments may be made at any time upon as much notice as possible to you and shall take effect following such notice, if any. If you object to the proposed amendments, you have the right to terminate this Agreement without charge before the date proposed by us for the entry into force of the changes. You will be deemed to have accepted the proposed amendments unless you notify us and terminate this Agreement before the date proposed by us for the entry into force of the changes. If we receive no objection from you, such amendments shall take effect from the date specified by us but may not affect any rights or obligations that have already arisen and will not be retrospective.

13.8. What happens if you are jointly a client of ours with another person? Where you comprise two or more people, each person will be jointly and severally liable to us in respect of all obligations contained in this Agreement.

13.9. Can you obtain a copy of this Agreement or additional information? You may request and we shall provide a copy of this Agreement and any information set out in Schedule 4 of the Regulations (if relevant) at any time prior to termination of this Agreement.

13.10. We may transfer this agreement to someone else. We may transfer our rights and obligations under this Agreement to another organisation without your consent. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Agreement.

13.11. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this Agreement to another person if we agree to this in writing.

13.12. Nobody else has any rights under this Agreement. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.13. Which laws apply to this Agreement and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.